Enhance Your Client Service and Enhance Your Results

by Anne M. Bachrach

Do you know what it's like when you nurture and cultivate a quality business relationship with a client? Do you know what it's like when you have a client relationship where they would never consider using another person/company for your types of products and services? You know what I mean, the kind of clients who buy what you tell them to and they provide you with even more business and continuous referrals. Do you know what I'm talking about? Isn’t it a great feeling?

Think of the times when you received, as a client, exceptional customer service. How often do you pay for products/services in which you did not like the service or get what you believe is average service? If you did receive average or exceptional service, how did that make you feel? I know exceptional customer service makes me want to do business with that person or company again and to refer their products/services to everyone I know.

As we all know, satisfied clients tell an average of 3 to 5 people. Unsatisfied clients don't return, and they tell approximately 10 people and then those people tell other people. A successful business attributes approximately 85% of their clients to word of mouth. Make your customer service work for you and not against you.

Why do clients choose NOT to return to a place of business? In the Secrets of Service book by Susan Clarke, it states that 68% quit doing business with you because they encounter an attitude of indifference. You see, it doesn’t take much to keep the clients we want. All we have to do is just exceed their expectations by a little and we will be far ahead of the competition.

© Anne Bachrach. All rights reserved. Anne M. Bachrach is known as The Accountability Coach. Anne has 23 years of experience training and coaching. The objective is to do more business in less time through maximizing people's true potential, and ultimately leading them to an even better quality of life. Anne is the author of the book, Excuses Don't Count; Results Rule! For more information on our services and learning tools, and to take advantage of at least 13 FREE life quality resources, visit www.AccountabilityCoach.com or click this link (http://AccountabilityCoach.com/signupa). Begin with the 30-day self-study course to help you create the systems necessary for you to achieve your goals so you can experience a more balanced and successful life. (http://www.accountabilitycoach.com/bw/30dayStudyCourse.php)

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